Try before you pay
The Basic plan is free (up to 3 transactions and 3 bills a day). The Khata Plan costs ₹30/month; new customers can unlock the first month for ₹2. Ultra Advance comes with a 7-day free demo, so you can check that My Shop Diary works on your phone or laptop and suits your shop before paying anything.
Monthly plans
- Khata Plan (₹30/month), Advance (₹99/month) and Ultra Advance (₹499/month) can be cancelled at any time.
- The ₹2 first-month offer on the Khata Plan is not refundable.
- After you cancel, your plan stays active until the end of the period you have already paid for. It is not renewed after that.
- Your records are never deleted because a plan ends; they stay on your device.
Refunds on your first payment
- If the app did not work on your device, request a refund within 7 days of your first payment and you will get a full refund.
- Apart from this, there is no refund for a period that has already been used.
Yearly plan
For the Ultra Advance yearly plan (₹4,999/year), you can request a refund within 30 days of payment. The refund is worked out pro-rata: the months already used (a started month counts as used) are deducted, and the remaining amount is refunded. After 30 days, the yearly plan is not refundable, but it stays active until the end of the year you paid for.
Duplicate or failed payments
If you were charged twice, or money was deducted but your plan was not activated, we will refund the extra or failed amount to the original payment method within 5–7 working days of confirming it.
How to request a refund
Send us an email or a WhatsApp message with:
- Your Shop ID (shown in the app) and registered mobile number
- The payment reference (UPI / transaction ID) and date of payment
- A short note on the reason — for example, what did not work on your device
Email: supportmasihigroup@gmail.com
WhatsApp: 9719969828
We will reply to confirm your request. Approved refunds are sent to the original payment method.
Enterprise
Enterprise plans are agreed separately, and the refund terms in that agreement apply.
Changes
If this policy changes, the date at the top changes with it, and the new version appears at this same address. A change does not affect a payment made before it. See also our Terms & Conditions.